Return Policy

In the instance that a product arrives broken: Please kindly return the contents back in the original packaging and contact us immediately. We will sort out a replacement straight away. The product must be in original condition and in original packaging.

Return conditions

All items that were received must be returned in their original packaging. Items must be sealed, unopened, unused, and undamaged (if applicable).

Returning your item

If an item is to be returned, kindly contact us by email (sales@vitozol.co.za) or phone (067 273 5993).
Only once arranged with us may an item be returned. If damaged, Vitozol will require inspection of the original product before sending out a replacement and/or refund. You must notify us within 30 days of receiving your order that you wish to have it returned.

Return address:

Unit 3 Executive City
13 Industrial Road
KYA Sand
Randburg
2169

Please ensure the items are repacked safely and securely for the return back to our warehouse for further inspection.

Refunds

If a refund has been requested, upon the agreed return of an item to our warehouse, a staff member will inspect the item to ensure it meets our conditions. If approved during the inspection, a refund will be provided via store credit or your initial payment method if possible within 3 working days.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at sales@vitozol.co.za.